job Detail

Airfares Specialist - Travel Agency

We are currently seeking an experienced airfares expert to take on the role of managing all aspects of commercial partnerships, pricing, operations, and airfare ticketing.

This position will be based at our state-of-the-art head office in Leatherhead, Surrey, and presents an ideal opportunity for an experienced travel professional who is seeking to join a dynamic and forward-thinking travel company that offers exceptional prospects for career growth..

Job Description:

As an Airfares Specialist, your primary responsibility is to ensure the seamless delivery of our business service strategy and provide exceptional service to our valued customers. Your role involves collaborating across various departments to optimise air product offerings and guarantee a superior customer experience.

Key Responsibilities

Air Product:

• Collaborate with finance, ticketing, BSP, and operations teams to streamline processes and aid in financial recovery efforts.
• Verify correct allocations and promptly act on any changes while ensuring effective communication throughout the organization.
• Work closely with commercial, sales managers, and destination teams to maximize sales through efficient rate utilisation.
• Promote offers using various distribution channels and monitor their success.
• Implement rigorous quality control procedures to minimise errors.
• Cultivate strong relationships with other business functions and promptly respond to requests and queries.
• Serve as the point of contact and provide helpdesk support for internal and external stakeholders.
• Assist with GDS training and offer general flight support.
• Address aviation issues as they arise, running reports on affected passengers, and collaborating with relevant departments for successful resolutions.
• Maintain supplier relationships.

Operations:

• Ensure seamless and efficient handling of pre-departure and in-resort issues that impact customers' holidays, striving to exceed customer satisfaction.
• Manage flight involuntary changes effectively.
• Coordinate schedule change queues on GDS and manage schedule changes from low-cost airline providers.
• Collaborate with internal departments and external suppliers to resolve issues and provide valuable feedback on trends, quality concerns, or areas of improvement.
• Identify opportunities for process enhancement to benefit both customers and the business.
• Play an active role in the Incident Management Team, crucial for dealing with crisis by communicating with customers and adhering to set policies and procedures.

Qualifications and Skills:

• In-depth knowledge and understanding of the airline industry, encompassing both low-cost and scheduled flying.
• Familiarity with airline contracts, including IT, SO & CAT35.
• Excellent organisational skills with meticulous attention to detail.
• Strong communication and influencing skills.
• Proficient in data analysis and numerical reasoning.
• A collaborative team player with a proactive approach to problem-solving.
• Essential expertise in Sabre.
• Willingness to be part of the Out of Hours (OOH) team and be on-call once every 7 weeks.

If you possess the necessary expertise in the airline industry, have exceptional organisational and communication skills, and thrive in a dynamic team environment, we encourage you to apply for the role of Airfares Specialist.

Join our team and contribute to providing outstanding service to our valued customers.